Westpac reinforces long-term commitment through nationwide Papua New Guinea engagement program

Left to Right: Ernest Butinga, Relationship Manager, Marylyn Tiriwa (Personal Banker Alotau branch, Mary Siria (Senior Dealer Financial Markets) and Reginald Renagi (Transactional Banking Manager). Credit: Westpac

The program brings together teams from Retail, Commercial & Corporate Banking, Global Transaction Services and Financial Markets, reinforcing Westpac’s whole‑of‑bank approach to customer engagement. This collaboration enables more connected conversations and ensures customers received consistent, coordinated support across their banking needs.

During February, Westpac teams spent time in Port Moresby and provincial centres including Wewak, Lae, Mt Hagen, Alotau, Kimbe, Kokopo, Madang, Tabubil and Kiunga, engaging directly with customers, businesses, community partners and industry stakeholders. In Port Moresby, teams connected with customers across multiple locations, reinforcing Westpac’s commitment to being accessible, responsive and present wherever customers operate.

Importantly, this program is not time-bound, Westpac remains committed to maintaining a strong, visible presence and continuing to visit and serve customers across Papua New Guinea on an ongoing basis.

Head of Westpac PNG Commercial & Corporate Banking, Patrick Wright said Westpac’s national engagement program reaffirms our priority of staying close to customers and supporting their businesses where it works best for them.

“By spending time with customers in their own environments, we continue to strengthen our understanding of what matters most to them and how we can continue to support their growth in practical and sustainable ways.”

The program provides an opportunity for Westpac to listen, learn and connect, gaining first-hand insight into the operating realities of customers across diverse markets and regions. These insights will continue to inform how Westpac supports customers in across the country, as the bank remains focused on showing up consistently, building trusted relationships and delivering meaningful, long-term value.

Mr Wright said, “Being on the ground with customers allows us to move beyond transactions and focus on long‑term partnerships.”

Beyond customer engagement, the visits also reinforced Westpac’s role within the broader community. Teams engaged with chambers of commerce, community organisations and local initiatives, strengthening relationships that support both economic participation and social connection.